Question 1

What is Growva?

Accepted Answer

Growva is a simple, no-app loyalty system for local businesses. Customers join by scanning a QR code and entering their phone number. They earn stamps for each visit and redeem rewards when ready. No app downloads, no plastic cards.

Question 2

How do customers join?

Accepted Answer

Customers scan a QR code at your counter, enter their phone number, and they are in. The whole process takes about 10 seconds. No app to download, no account to create.

Question 3

How do I know if a customer has earned a reward?

Accepted Answer

When a customer is ready to redeem, they show their digital wallet to your staff. The wallet clearly displays their stamp count and any available rewards. Staff can verify and mark the reward as redeemed with one tap.

Question 4

Do I need to change my POS system?

Accepted Answer

No. Growva works alongside any POS system you already use. For the pilot, rewards are tracked separately. Future integrations with Toast, Clover, and Square are planned but not required.

Question 5

What kind of rewards should I offer?

Accepted Answer

Keep it simple. A free coffee, pastry, or small discount after 5-10 visits works great. The best rewards feel valuable but are easy to fulfill. We help you design the right program during onboarding.

Question 6

How do you prevent fraud?

Accepted Answer

We use device fingerprinting, velocity checks, and location verification to prevent abuse. Our system automatically flags suspicious patterns so you can focus on your business.

Question 7

What does the pilot include?

Accepted Answer

The 30-day pilot includes full platform access, custom QR codes, dedicated support, and analytics. No credit card required. At the end, you can choose to continue or walk away with no obligation.

Question 8

How much does Growva cost after the pilot?

Accepted Answer

Pilot pricing is simple and transparent. After your trial, plans start at $29/month for a single location. We also offer multi-location pricing. Contact us for details.

Question 9

Can customers opt out of SMS?

Accepted Answer

Yes. Customers can reply STOP to any message to opt out. We respect privacy and comply with all SMS regulations including TCPA.

Question 10

What data do you collect?

Accepted Answer

We collect phone numbers for identification, visit timestamps, and reward redemptions. We do not sell customer data or share it with third parties. All data belongs to your business.

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